Website Terms & Conditions

These terms and conditions apply to the use of the websites of The Grosvenor. By using our websites, you agree to be bound by these terms and conditions and the privacy policy shown elsewhere on the websites. If you do not agree to these terms, you must cease use of the websites immediately.

DEPOSITS/FULL BALANCE T&CS

  • All monies received as a deposit payment toward a future reservation or event are subject to our company terms & conditions; any reservation cancelled 14 days prior to the date of the event will receive a full deposit refund. If cancellation occurs less than 14 days prior to the reservation date all monies paid will be non-refundable and are also non-transferable.
  • Please note the above T&Cs are not applicable for all reservations from November 25th to December 31st. All reservations during the festive period are non-refundable and non-transferrable.
  • Wedding and private events may have separate terms and conditions which can be found on the venue website.
  • Minimum spends: all minimum spends are to be arranged prior to your event. all prices are inclusive of VAT. if you and your guests do not make the minimum spend, you will be asked to pay the difference up to the agreed minimum spend.
  • Severe Weather Policy: In the event of a venue being unable to open due to severe weather, bookers will be contacted by individual venues to offer rescheduled dates within the subsequent ten days. Dates subject to availability. All other cancellations are bound by our standard terms and conditions. All guests must be available to be seated at the arranged time of booking. Failure to do so will result in loss of bookings and deposit paid.

SERVICE CHARGE

Here at Scotsman Hospitality, we as a team promise to deliver an exceptional service for you and your friends, and we hope you agree. With that in mind, a 10% discretionary service charge will be applied to your final balance. We can assure you that this full amount will be distributed evenly between all of our employees who helped make your event a memorable one.

ALLERGENS

For our guests with food sensitivities, allergies, or special dietary needs: We prepare and serve products that contain all 14 major allergens. Although we and our suppliers take every care in preparing your meal, regular kitchen operations across our supply chain involve shared cooking and preparation areas, and food variations may occur due to ingredient substitutions, recipe revisions, and/or preparation at the restaurant. For these reasons, we cannot guarantee that any menu item will be completely free of allergens. If you have an allergy, please make this known to a venue manager at soon as you arrive at the venue.

CHALLENGE 25

All of our venues hold a challenge 25 policy. This means staff hold the right to request identification from those who look under the age of 25 – this is for purchases of alcohol or any item that has a legal age requirement. Service is refused if you cannot show one of the following; Passport, Drivers License or Scottish Pass Age Verification.

DISCLAIMER

The websites are provided for general information purposes only and provided “as is” and on an “as available” basis. We do our best to ensure the information on the websites is accurate but make no representation that the information shown is accurate or up to date. We reserve the right to cancel or alter the advertised programme at any time. We exclude to the fullest extent permitted by applicable law all implied warranties, representations and terms and conditions relating to the websites and their contents. If any of these terms and conditions are held to be valid or unenforceable, the remaining terms will be unaffected.

ACCESS

Access to parts of the websites may be restricted to authorised users. Any attempt to access restricted areas without permission or alter, destroy or damage any information held in the websites may constitute a breach of law and will leave the user liable to both criminal and civil proceedings. By accessing the websites, you undertake not to commercially exploit any materials or code on the websites nor do anything that may interfere with, disrupt, damage or impair the websites. Anyone using the websites consents to active monitoring for security policy compliance purposes.
By accessing any part of the websites relating to films carrying age ratings, you confirm that you are of an appropriate age to access and view such information.

LIABILITY

We accept no liability for any claims, penalties, losses, damages, costs or expenses arising from any reliance placed on the content of the websites, the use of or inability to use the websites, the downloading of any materials from the websites or any unauthorised access to or alteration of the websites. We do not limit our liability by law to you for death or personal injury caused by our negligence or breach of duty. We do not limit or exclude any statutory rights you may have as a consumer. Otherwise, our liability is limited to the ticket price.

INTELLECTUAL PROPERTY

The content of the websites is protected by copyright and other intellectual property rights. These intellectual property rights are either owned by us or used by us under licence from a third party. You may view the websites for your own private purposes but are not permitted, without our written permission, to modify, distribute, reproduce, copy or transmit the websites or their contents in any way or for any purpose. All rights are reserved.

LINKS

If the websites contain links to websites operated by third parties, the inclusion of these links does not imply any endorsement or approval of the contents of such third party websites.
Links to the websites may only be made by others when we have given our permission in writing. If we ask that you take down any link to the websites, you agree to do so immediately.
If we use social media, the social media provider may display advertisements and features alongside our social media presence. We have no control over the content of these items. We do not endorse these advertisements or features and accept no responsibility for them.

B&B Card Terms & Conditions

20% Off Food | Available seven days a week off a la carte food only. For tables of up to 6 persons. Not available on special event dates. Not available in conjunction with any other offer, including but not limited to: Brunch Deal, Kids Eat Free, any other venue specific mid-week or weekend sales drivers and does not include any drinks.

CINEMA EXPERIENCE

Our Ticket Terms and Conditions are displayed elsewhere on the websites and apply to all tickets purchased via the websites.

CHANGES

We reserve the right to amend or replace these terms and conditions at any time. Your continued use of the websites will be considered acceptance of the terms and conditions in place at the time of your use of the websites.

TRANSFER

You are not entitled to assign, transfer or sub-contract your obligations under these terms and conditions.

JURISDICTION

These terms and conditions and use of the websites are governed by the laws of Scotland. The Scottish Courts have exclusive jurisdiction to settle any dispute arising from the websites or these terms and conditions.

CONTACT

For all enquiries, please contact us via the contact details on the websites.